We have a 30-day return policy. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.
Items eligible for return must be unused and in the same condition as when you received them. Items must also be in their original packaging.
Certain types of items are not eligible for return. Perishable items such as food, flowers, newspapers, or magazines are not eligible for return. We also do not accept returns for the following products: intimate or hygiene products, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
* Gift cards
* Downloadable software products
* Certain health and personal care products
To complete the return process, we require you to provide a receipt or proof of purchase.
Please do not send purchased items back to the manufacturer.
In certain cases, only a partial refund may be issued: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
* Items that are not in their original condition, damaged, or missing parts for reasons not attributable to us.
* Any items returned more than 30 days after shipment.
Refunds (if applicable)
After receiving and inspecting your returned items, we will send you an email to notify you that we have received your return. We will also notify you of the outcome of your refund request, whether it has been approved or denied.
If the result is approved, the system will process your refund request and automatically return the credit to your credit card or refund it to the original payment method within a few days.
Refund Delayed or Not Received (if applicable)
If you have not received your refund, please check your bank account again first.
Then contact your credit card company, as it may take some time for the refund to be processed.
Next, please contact your bank. Refunds typically take some time to process.
If you have completed all of the above steps and still have not received your refund, please email us at info@innovationliving.site.
Sale items (if applicable)
Only full-price items are eligible for refunds. Unfortunately, sale items are not eligible for refunds.
Exchanges (if applicable)
We only exchange defective or damaged items. If you need to exchange it for the same item, please send an email to info@innovationliving.site and then send your item to: United States, Alabama
WA 9810477 S Washington St, Seattle.
Gifts
If the purchased item was marked as a gift and shipped directly to you by the merchant, you will receive a gift card credit for the value of the returned item. Once we receive the returned item, we will mail you the gift card.
If the purchased item was not marked as a gift, or if the gift giver shipped the order to their own address and then gave it to you, we will refund the gift giver, and they will be notified of the return.
Shipping
To return a product, you should mail it to: 77 S Washington St, Seattle, WA 98104, USA.
You will be responsible for paying the shipping costs for the returned item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The arrival time of the replacement product may vary depending on your location.
If the item you are shipping is worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.